Questions about your order, a return, or whether the massager is right for you? We read every message and answer within one business day.
Email
Best for order changes, returns and warranty claims. Include your order number if you have one.
Phone
Monday–Friday, 9am–5pm ET. Leave a message outside those hours and we'll get back to you.
Mail
I Whim It
PO Box 470
Gurabo, PR 00778
Please email us before sending a return — we'll send you a prepaid label.
Before you write
Where's my order?
Orders leave the warehouse within 24 hours and arrive in 5–8 days with standard shipping, or 3–7 with express. You'll get a tracking link by email as soon as it ships — worth checking your spam folder if you haven't seen it.
I want to return it.
You have 30 days to try it. Email us and we'll send a prepaid label — return shipping is on us. Full details are in our refund policy.
Something stopped working.
The massager is covered by a 2-year limited warranty. Send us your order number and a short description of what's happening — a photo or video usually helps us sort it out faster.
I need to change or cancel an order.
Email us as soon as you can. If it hasn't shipped yet, we can usually still catch it.
We're a small team. If you've written and haven't heard back within one business day, please write again — occasionally a message gets caught in a filter, and we'd rather answer twice than not at all.
