30-day home trial
Try your IWI massager at home for 30 days, starting on the day it's delivered. Use it as much as you like. If it's not for you, contact us within those 30 days for a refund of the price you paid.
To be eligible, the massager must be undamaged and returned with all its parts and accessories, including the charging cable. Please include the original packaging if you still have it.
Items sent back without first contacting us cannot be accepted.
How to start a return — return shipping is on us
Email support@iwhimit.com with your order number. We'll reply with a prepaid USPS return label, so returning your massager costs you nothing. Pack it up, attach the label, and drop it off at any post office.
Refunds
Once we receive the return and confirm it's complete and undamaged, we'll refund your original payment method within 5 business days. Your bank or card company may take a few extra days to post it.
The refund covers the amount you actually paid, after any discount code. If you bought a 2-pack and return one massager, you'll be refunded the difference between the 2-pack price and a single massager at full price.
Damaged, defective, or wrong items
Please inspect your order when it arrives. If anything is damaged, defective, or incorrect, email us right away with your order number and a photo, and we'll make it right at no cost to you.
2-year limited warranty
Your IWI massager is covered against defects in materials and workmanship for 2 years from the delivery date, under normal use.
The warranty does not cover damage from drops, liquid, misuse, or unauthorized repairs, or normal wear of the fabric cover.
To make a claim, email support@iwhimit.com with your order number and a short description, photo, or video of the problem. If the defect is covered, we'll repair or replace the massager, or refund it if a replacement isn't available. We cover shipping for approved warranty replacements.
Exceptions
Gift cards are non-returnable.
Exchanges
To get a different item, return the one you have and place a new order once your return is accepted.
Questions about returns or the warranty? Email support@iwhimit.com.
